FAQs

1. What does the 72-hour cancellation policy mean? What happens if I amend my booking within 72 hours?

If you need to cancel your reservation or make changes, you can do so 72 hours prior to your reservation. Cancellations can be activated by clicking the ‘cancel’ icon in your confirmation email. Alternatively you can reach out to us via email at [email protected], or give us a ring on 0207-828-8931.

Any cancellations or amendments within 72-hours of the reservation time incur a cancellation charge – £100 for lunch and £200 for dinner.

2. Do we have a dress code for the restaurant?

We encourage our guests to be comfortable but would kindly ask you to be casually smart.

3. What is the restaurant's Children's policy?

We unfortunately don’t have a separate menu for children and therefore ask that they partake in the whole menu.

4. Do we cater to dietary requirements?

At the heart of our food is the essence of sharing and commensality. Both lunch and dinner menus are served in a collection format where multiple dishes arrive at the table simultaneously for the whole party to share. Catering for individual dietary requirements can be difficult, but the chef and the team will try our best to write up a menu suitable for the whole table.

If you need to speak to us or get more clarity, give us a ring or email us at [email protected].

5. Do we offer a vegan menu?

We do have a selection of vegetarian dishes available from our lunchtime ala carte menu. We also offer a full vegetarian ‘taste of China menu’ menu in the evening. Unfortunately, we do not offer a vegan-friendly menu.

6. What is the ‘Touch of the Heart Menu’?

It is our lunch time Dim Sum multi-course tasting menu which is accompanied by beverage flights and pairings. We offer both an alcoholic and a non alcoholic beverage pairing with the ‘touch of the heart’ menu.

7. Do we sell gift vouchers?

Vouchers start at £100. Please feel free to either send us an email or call us, and we will be happy to assist you with a payment link. Vouchers are valid for 12 months from the date of purchase.

8. Do we have an a la carte menu in the evening?

We do not offer an A la carte menu in the evening. The dinner menu is called the ‘Collections of China’ menu – our 30-course journey celebrating 3000 years of culinary history, served in multiple movements with each movement a collection of dishes that pay homage to a particular region of China.

A la carte menu is only available during lunch times.

9. Do we offer a pre-theatre menu?

The Collections of China takes approximately three hours, so we would not recommend it for pre-theatre diners.

10. Can I hire the whole restaurant?

For private hire enquires, please contact our reservation team at [email protected]

11. Do we have a Gluten-Free menu?

Our menu contains gluten throughout, but if you’re fine with traces we will be happy to recommend a suitable menu. Please contact the team for more details.

12. Are dogs permitted in the restaurant?

We would encourage guests to come to the restaurant without their pets. However, in certain instances, we do allow small dogs in our outside terrace dining area.

13. Can I book the Chef’s counter ?

The Chefs counter is located directly in front of the kitchen pass and seats up to 2 guests. To book the Chef’s counter, please get in contact with a member of the team.

14. What is our corkage policy?

Our sommelier team have curated an extensive collection of wine for you to choose from. If you have a special request, please contact our head sommelier who will try their best to source. However, if you have a very special bottle that is not available on our list, we offer a corkage charge of £50 per 70 cl bottle and £100 per magnum.